Privacy Policy

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We respect your privacy and the EU’s General Data Protection Regulations (GDPR) at all times. This policy explains how we collect, store and use any information provided to us.

Information we collect and how we collect it

On our website, once you click on contact us or submit a claim then you are agreeing to us collecting your data. Our forms request details including name, e-mail address and telephone number so that we can assist your enquiry.

We also collect your email address if you subscribe to our newsletter. Our website utilises Google Analytics which through tracking cookies stores data about visitors to our website. We also collect data related to successful conversions of users finding us through paid media such as Google Adwords. We request clients provide additional business details such as their address for invoicing but do not store bank details. If we are provided such details they are not stored. If we receive any details from one of our partners we protect this in exactly the same way and do not resell or pass on any personal information.


Cookies are small text files placed on your device when you visit a website. By using our website you consent to the use of cookies. These cookies will recognise you and your preferences to enhance your experience of our website.

Through your browser’s settings you can disable the ability for websites to store cookies, but please note doing so may adversely affect how our website functions.

When using third-party embeddable resources such as videos or social interactions these may also utilise tracking cookies for their own purposes and which we have no access to.

More information about cookies can be found at www.allaboutcookies.org

Where we store your information

When submitting an enquiry through our contact or submit your claim form your information is emailed directly to us and stored within our mail server and within local mail archives. All devices that have access are protected using passwords, fingerprints or alternative security.

What we use the information for

We utilise your details primarily to contact and invoice regarding products and services provided.

Information held in Google Analytics and Google Adwords (or similar) is used to track and report on how users interact with our website, the pages they visit and if they have successfully completed our enquiry form. We use this data to ensure our website is delivering on the needs of our users.

Who is responsible for information at our company?

Grant Nattrass, is responsible for the security of your information. You can contact him by email at [email protected] or by phone on 01642 222575 if you have any concerns about the information we gather and store.

Who has access to this information?

When we store information in our own systems, only the people who need it have access. Data held in third-party systems, such as Google Analytics or campaign monitor, are subject to the same GDPR legislation and you will be able to find more information about their approach privacy on their respective websites.

Our client’s data

We store and have access to data for a number of our clients. This data is treated in the same way we treat any other personal data we hold and is treated with the utmost confidence. Where necessary this personal data is encrypted and security measures are in place to ensure that this information is kept safe.

Our employees only have access to this data when it is necessary to do so in order to support our clients.

Links to other websites

Our privacy policy does not cover any external websites we link to and so it’s their responsibility to ensure your data is protected and private. You may wish to refer to their privacy policy to understand more about their approach to these matters.

Changes to this policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.